Returns / Cancelling an order
We’re happy to accept returns on stocked items returned to us within 28 days from the original delivery date.
To start the return process, please contact us by email within 14 days of receiving your order. Simply send an email to returns@decorwarehouse.ie including your order ID, full name, and reason for return.
We can only accept returns for products that are in their original condition—unused, unopened, and sealed in their original packaging. All returned items must be in a fully re-sellable condition.
The buyer is responsible for the cost of return shipping, except in cases where items are faulty or incorrect.
Wallpaper Returns
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Stocked Wallpaper Orders
If you wish to return regular stocked wallpaper purchased from our online store, we will be happy to refund the full purchase price (excluding delivery charges) or offer an exchange, provided the wallpaper is in fully resalable condition. Items must be returned within 28 days of receiving your order.
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Bespoke Wall Mural Orders
Wall murals are bespoke and made to your specifications. As such, we cannot accept returns on any wall mural orders. This exemption from the 14-day cooling-off period is in accordance with the Directive on Consumer Rights, Article 16, Subsection C.
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Bespoke Wallpaper Orders (Woodchip & Magnolia)
Wallpaper from the Woodchip & Magnolia brand is custom-printed based on your specifications. Therefore, we cannot accept returns on these items.
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Sample Products
We do not accept returns on sample products.
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Wallpaper Book Orders – Non-Stocked
A 15% restocking fee applies to all returned wallpaper book orders. These items are specially ordered through our suppliers and are not stocked.
Book order wallpaper styles are marked with the following in the product description: "Book order – Delivery Approx. 5-7 Business Days."
Important Notice
Please inspect all rolls of wallpaper before hanging. We cannot issue refunds for wallpaper once it has been hung. Additionally, we cannot be held responsible for decorator costs if faulty or damaged items are not inspected prior to installation.
Paint returns
Ready-Mixed Paint Products
Ready-mixed paint products can be returned within 28 days from the date of receiving your order, provided the paint is in its original, unused condition. Returns must be made in store for paint products ordered for store pick-up—these cannot be returned online. Standard return policy applies.
Bespoke Tinted Paints
We are unable to offer refunds or exchanges on any tinted paint products that have been mixed to your specific requirements. This exemption is in accordance with the Directive on Consumer Rights, Article 16, Subsection C.
For more information on returns, please Click Here
